Yes, that can happen. Sometimes we think a phone is in a better condition than you think it is and sometimes in a worse condition. It is also possible that defects come to light during the test that you were not aware of. It is therefore possible that the final offer will be higher or lower. When it is higher, we will transfer this amount to you. When it is lower, we make a new offer. You can then choose whether you agree or whether you would prefer us to send the device back.

You will receive a shipping label from us with which you can send your device to us free of charge. It is important that you pack the device well, so that it cannot be broken during shipment.

Sometimes it is possible to drop off the device at one of our shops. Feel free to contact our customer support to schedule an appointment. It is important that you register your device on the site, so that we have all your data. This allows us to transfer the money to you immediately when your device has been checked.

We want to buy as many different devices as possible. It is possible that your device is not on our website yet. Please feel free to contact our customer support. We will do everything we can to be able to purchase the device from you.